The Wardrobe Store’s - Butler and Charity Services - manage goods for our members. The Returns Policy below - only applies to these sales.

For member to member sales, please refer 'MEET THE SELLER' profile - where members outline their contact details and terms of trade.

   RETURNS

• We are happy to exchange or refund items if the size in incorrect - goods must be returned within 3 days of receipt of goods. We do not refund postage and the customer is responsible for return postage.
• Butler team will accept returns if the goods are faulty. In this case we will refund cost and postage.

1. Please ensure you request any specific size dimension - it would be our pleasure to supply these to you.
2. Please send your question to us and we will use our reasonable efforts to respond within 48 hours during business hours.

• Goods must be unworn, unmarked and must not be damaged in any way and the Quality Assurance Tag must not be removed and in the reasonable opinion of TWS, be intact, undamaged and must hot have been tampered with or, to the extent permitted by law, such goods will be deemed unreturnable.

Returns Procedure

You must contact TWS within 48 hours of receipt of purchase. To the extent permitted by law, if notification is not received within 48 hours, it will be assumed that the TWS Member is completely satisfied. TWS reserves the right to terminate the return. All returns are subject to review by TWS to verify the goods have not been damaged or the Quality Assurance Tag removed while in the TWS Member’s possession. Please contact us and we will provide you with a Return Stock Approval number. Goods being returned must be sent by a cost effective receipted service so the goods are not mislaid. TWS takes no responsibility until is has been receipted by us. A clear record should be kept of the shipping date. Postage and insurance is the responsibility of the purchaser – unless fault is found – at which point postage will be refunded. Goods should be postmarked as having been returned within 3 days. When returning goods, they should be properly packaged to arrive back in the exact condition in which they were sent. Notification of safe receipt of returned goods will be sent by e-mail and the agreed refund will be made within 14 days of receipt.