Please note that all items being listed must be in excellent order, a top designer label in 'as new' condition. They have to be less then 2 years old with the exception of Vintage.
Is it hard to load items to sell?
No. The site has been developed in easily defined steps to follow. In addition there are W icons throughout the selling process which you can click onto enabling you to receive help hints along the way. Be sure to SAVE as you complete each step in the “load to sell” process.
What is a W icon for?
Wherever you see a W icon, you can hold your cursor over this to activate a helpful hints box. This copy will relate to the step in the process you are completing and provide you with guidance and ideas.
Do I need to take 4 photos of each item?
It is important to take 4 pictures of your item. The front, side, back and then a close-up of the fabric, a feature and or the label. Use the 'Browse' button to locate and upload a new and make sure you display any special detail or fabric print.
What are the photo icons for?
You will find a
sun and a
red dot icon.
The sun icon helps you set the hero photo for your display.
The red dot with white cloth allows you to delete the image of the page.
Click the sun icon to set the selected photo as your MAIN photo.
What size should my photos be to load easily?
You should ensure your photos are at least 600x450 pixels and no more than 200kb
Jpeg file names: Please make sure each photo has a different SHORT jpeg title.
Is there more than one listing fee option?
Yes, you have THREE listing fee options:
(1) The Basic listing Fee for 28 days at $5.50 GST inclusive
(2) Basic + Bold Box Fee for $28 days at $6.60 GST inclusive
(3) Basic + Featured Box Fee for 28 days at $8.80 GST inclusive
What are the delivery costs?
If you purchase an item through TWS Butler service you will be charged a business rate based on weight and destination.
Once listed, how long will my item stay on the site for?
Your item will stay at the nominated selling price for 28 days. You may reduceits price to the SALE price at any time during ths period - to flag this item as a sale item. You will receive notification by e-mail that your monthly renewal is due to expire inviting you to top-up your account for another 28day period.
How do I change my details?
You simply log onto your account and go into you Profile and change details as requested.
What are the returns policy for the garment?
If you have purchased from The Wardrobe Store, you will receive your garments complete with a security tag which will need to be cut-off to wear. If you have purchased from a consumer, you will need to read their terms and conditions carefully.
How do I view my full sales list?
When you log on as a member you will have access to the members tool bar across the top of the page. The top row offers you the choice to Load to Sell, Pending or Current. If you go to current you will be able to see all items you have on the site at that time for sale.
What happens when my listing expires?
You will be sent an e-mail 3-4 days prior to the expiry date to say your item is about to close on its expiry date. You will be given an option to renew your sales listing, delete it or move to pending again. You will be able to find your expired listings in expired unless you have chosen to delete it or if it has been sold.
Can I ask the seller a question?
Yes, there is a function on the more details page where you can send the seller an e-mail and they can reply to your chosen e-mail address.
Can I change the details listed?
Yes, you can go into your account and click to the current or pending tabs to open and change any details on your items listed. Do not forget to save your changes by selecting SAVE at each step.
What payment methods should I accept?
This is your decision, but you can choose from: PayPal, MasterCard, Visa card, or cheque. These are the most popular forms of payment methods accepted.
Are my credit card details safe?
Yes they are protected by the Secure Pay gateway the financial gateway for this site which provides: Level 1 PCI Data SSL Security Compliance, (128 Bit which is the highest level of security) Hosted Payment and Direct API, Redundant E-Commerce Server Infrastructure, 24x365 Gateway monitoring, Verified by, Visa , MasterCard Secure Code.
Can I change my mind on a listing?
You can always cancel a listing by going into your members account management tool bar and deleting a current listing, or moving it to pending. Once you have listed you will be charged for the load fee, regardless of the amount of time the item is on the site.
Can you give me a guide to pricing my items?
Pre-owned goods on average sell for 60% OFF the original price paid. It all depends on the brand, quality and age of the item. This is only a rule of thumb and is not meant to be prescriptive, as some items will be brand new, in mint condition or like Vintage be worth more then their original price. So we suggest you do your homework and take a look around the site before setting your price expectations
OTHER HANDY INFORMATION:
Pending Items:
If you do not wish to proceed to the Listing Checkout immediately, all the items you have entered, although not visible to other Members, may be stored in PENDING, for a period of up to five days. After Five days the listing/s will be deleted, so please make sure you act as soon as possible. Items are saved to the “Pending” area after you have completed the first page of the item details and used the “Save & Continue To Step 3” button.
Please note: Any listings costs that have not been paid for, will result in items not appearing for sale on the site – please make sure you complete your listing and check-out to ensure your items go to LIVE.
How To Keep a Watch on your Item(s) for Sale:
During the selling period, you'll be able to monitor your item(s) by logging in and checking your catalogue via Current, Expired or Sold sections of your account details.
Deletions:
You can choose to delete an item at any point of the sale period, but once the sales period has begun pro-rata funds cannot be claimed. If you wish to delete an item, simply go to Current and click on Delete Item – this will delete the item for the listing page immediately.
Item Description :
There are 10 quick and easy entry fields:
1. Description 2. Category Type (eg Women’s, Men’s, Children, Urban Chic, Maternity, Bridal, Sport) 3. Sub Category within this category (eg Shirt, skirt, pants, suit) 4. Designer 5. Size 6. Colour 7. Fabric 8. Condition (eg Barely worn, new with tags etc) 9. ‘About the Item’ panels allow you to include full details of the item including features, place of purchase and any other details that will allows the shoppers to fully appreciate your item for sale. 10. Measurements: Please try to provide the right measurements to help the buyer with the purchase decision. Some of our members may be unfamiliar with some of the brands sizing – scroll over the W Ideas Icon to guide your information here.
How To Edit Your Item(s) For Sale:
It's easy to edit any item for sale at any time during a selling period (once sold, it will not be possible to do so). Simply click on Current and then choose edit item on the relevant listing. This will enable the same screen you saw when first listing the item, so you'll be able to make any changes from this area - don't forget to save!
Selling and Returns Policy:
When you have a clear returns policy, the buyer feels more confident in the purchase. Return information options to consider using:
- Refund (for example, returns accepted for full money back if goods are faulty).
- 100% satisfaction guaranteed (for example, returns accepted, and no questions asked.).
- Time limit (for example, returns accepted within a reasonable time after the item is delivered).
- Include details
- Postage and handling charges: who pays?
- Item condition: Clearly state the condition of the returned item that would be acceptable to you, for example, "unopened box" or "opened box with all original materials."
